To be able to use the full range of Shopware 6, we recommend activating Javascript in your browser.

RMA - (Defective Product)

Here you can quickly and easily report a defect by filling in the required data directly in the form below.

After we receive the RMA form, we will send you an RMA number via email.

Please clearly display this RMA number on the outside of your return package.

For hygiene reasons, defective products with an RMA order, as well as test samples returned to Baaske Medical GmbH & Co. KG, must be handled according to our cleaning and disinfection protocol.

Please understand that we cannot accept complaints or returns without a visible RMA number. Returns without a cleaning and disinfection protocol will be handled separately. For this additional effort, we may charge an extra processing fee of 50 EUR.

Downloads

Important, please note!
Cleaning & Disinfection Protocol Rev 2

Service Hotline

For status inquiries regarding RMA processes, we are available via various channels.

+49 (0) 5741 236027 26
(Monday to Thursday, 8:00 am to 4:45 pm and Friday, 8:00 am to 3:00 pm)

Fax and Email

+49 (0) 5741 236027 99
Email: support@baaske-medical.de

RMA Form

RMA - (Defective product)

Customer number (see invoice)*

Company name*

Contact person name*

Email*

Street*

Zip code*

Country*

City*

Article-number(s)* - Title* - Quantity of defective products*

Serial number*

Invoice number*

Detailled error description*

The fields marked with an asterisk (*) are mandatory.

I have read and understood the privacy policy. I agree that my submitted data may be stored for the purpose of responding to my inquiry.*

[Read the privacy policy now]